• For instances of shipping the wrong item, wrong size, wrong address (differing from the provided information), or a visibly damaged item, we offer the option of replacement or refund.

• Low printing quality and wrong position of printing.

• The actual product is quite different from the announced size: the actual product is more than 3cm bigger or smaller than the announced size chart.

• The actual product is quite different from the announced color.

• Quality can not satisfy customer’s requirements.

  • Broken/Holes/Mechanical/Torn:Item arrived flawed due to Provider’s or Carrier’s act or omission. Including but not limited to: broken mugs; garments with holes or torn; items having mechanical issues, such as a poor functioning zipper or a non-functioning clock.

  • Embroidery issues. Including but not limited to: wrong colour thread used on the whole design or parts of it; crooked; protruding or loose threads; missing parts of the design;wrong thread density.

  • Stains:Obvious Ink spots, smears or any other unknown stains on the garment or item that do not exist on the artwork and distort the design.

  • Underbase Issue:White underbase visible either on the edges or on the print.

• The product is out of stock

  • If customer place an order at PHIL121, but the product is out of stock and we haven't noticed customer in advance.

• Logistics guarantee Under normal conditions

  • Parcel is lost during shipping.

  • Logistic is not updated for 30 days.

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Any claims for misprinted/damaged/defective items must be submitted within 7 days after the product has been received. And the customer should provide the Unique QR code or shipping list. For packages damaged, all claims must be submitted no later than 72 hours after the delivered time. Claims deemed an error on our part are covered at our expense.